At Side Hustle Mate LLC, we are committed to customer satisfaction and transparency. This Refund Policy outlines our terms and conditions for issuing refunds.
1. Refund Eligibility
We offer a 30-day money-back guarantee under the following conditions:
- The product is not as described on our website.
- You experience technical issues that prevent access to the product, and our support team is unable to resolve them.
- There was a duplicate purchase due to a technical error.
2. Non-Refundable Situations
We do not provide refunds in the following cases:
- Change of mind after purchase.
- Lack of technical skills to use the product.
- Failure to download or access the product due to personal device or software issues.
- Discounted or promotional purchases (refunds do not apply to discounted items).
- Requests made after the 30-day refund period.
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our support team via our contact page within 30 days of purchase.
- Provide proof of the issue (e.g., screenshots, error messages).
- Our team will review your request and respond within 3-5 business days.
- Approved refunds will be processed within 7-15 business days depending on your bank or payment provider.
4. Refund Processing & Payment Provider Terms
- Refunds are issued to the original payment method used at the time of purchase.
- We are not responsible for currency exchange rate fluctuations or bank processing fees.
- Paddle acts as the Merchant of Record for transactions. Your refund request may be subject to Paddle’s terms and conditions.
5. Taxes & Fees
- Any applicable taxes, exchange rate differences, or transaction fees deducted by your payment provider are non-refundable.
- Refunds will be issued in the original purchase currency, and any variations due to currency conversion are not our responsibility.
6. Changes to This Refund Policy
We reserve the right to update this policy at any time. Any changes will be reflected on this page with an updated effective date.
7. Contact Us
For refund inquiries, please contact us at: 📧 Email: [support[@]sidehustlemate.com]
🌐 Website: [SideHustleMate.com]